Grievance Redressal Policy

At AktInfoTech, we are committed to providing excellent digital services. If you have any complaints, disputes regarding payments, or service issues, we have a clear escalation matrix to resolve your concerns rapidly.

Level 1: Customer Support

For first-time queries, payment failures, or digital delivery issues, please reach out to our primary support desk. We aim to resolve Level 1 tickets within 48 hours.

Level 2: Grievance Officer

In accordance with the Information Technology Act, 2000, and standard payment gateway compliance, if your issue remains unresolved after 3 business days, you may escalate the matter to our Grievance Officer.